Entries by Rene Bellei

LogIn, Password, Username, Disabled and Hacked Problems

Note that iGrann does not control in any way Instagram user accounts. Only Instagram does. Getting error “There was a problem with your request” According to an iGrann user “Facebook won’t comment on the Instagram issue, but what I’ve learned from some developers who’ve dealt with it is that when Instagram tried to block some […]

Keyboard browsing

Use your keyboard to browse through the app. H hide/show menu bars Space scroll down Shift Space scroll up N next item P previous item T scroll to the top B scroll to the bottom R refresh Note: some keys are not supported on some screens

My Uploaded Pictures Disappear

Some Instagram users get their pictures deleted by Instagram for violation of Community Guidelines, for reaching upload limits or for unclear reasons related to their anti-bot efforts that seem to mistakenly block users/app/phones. This is not seem to be an iGrann malfunction according to the users that solved the problem. However, there are some that […]

Cannot Delete An Uploaded Picture

You can only delete pictures uploaded under the logged-in Username. To clarify, the Username is NOT the Name. The Username is what appears on top of an uploaded photo. If you have changed your Username by editing your profile, only pictures uploaded with your new Username can be deleted. If you want to delete pictures uploaded under previous […]

Feedback Required message

Sometimes Instagram blocks certain users/devices. Hard to tell why. Start with a clean install of iGrann: Follow These Steps Then try what other users have done to solve the issue: login to www.instagram.com from your devices browser and change something in your profile (Ex: your bio, but NOT the username or password) and then log out. Usually, this validates your account and […]

Find My Device Model and OS Version

To find your device model: 1. Close iGrann 2. Swipe down from the top bezel 3. Tap Settings 4. Tap About 5. The BlackBerry model information is listed under Model and Model Number 6. The BlackBerry 10 OS Software Release version is listed under Software Release

Find iGrann Version

On newer iGrann releases, go to the bottom of the iGrann Settings page. For older iGrann releases: 1. Close iGrann 2. Swipe down from the top bezel 3. Tap Settings 4. Tap Security and Privacy 5. Tap Application Permissions 6. Scroll down to iGrann and find the release number on the right

Delete Uploaded Picture

You can only delete pictures uploaded under the logged-in user name. If you have changed your user name by editing your profile, only pictures uploaded with your new user name can be deleted. If you want to delete pictures uploaded under previous user name, you must change your user name back to the previous user […]

Delete Comments

Only comments you leave can be deleted Tap on comment icon to open Comments page Tap-and-hold on the comment you want to delete to open the right context menu. Optional you can swipe the context menu to the left to see full descriptions Tap on waste basket (delete) at the bottom of the context menu Tap […]

Add or Modify Profile Picture

On Profile screen, tap Edit icon on the bottom (pencil image) to open Edit Profile page Tap on the picture or picture area to add/change the image Once the image is chosen and edited, tap Save on Edit Profile screen to save changes